Terms of service

Last updated: October 2026

OVERVIEW

This website is operated by [TRADING NAME]. Throughout the site, the terms “we”, “us” and “our” refer to [TRADING NAME].

We operate this online store and offer this website, including all information, products and services available through it, subject to the following Terms of Service.

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to sell our products to you.

By visiting our website and/or purchasing something from us, you agree to these Terms of Service together with our Privacy Policy, Return and Refund Policy and Shipping Policy.

Nothing in these Terms affects your statutory rights under UK consumer law.

ONLINE STORE

You must be at least 18 years old, or have permission from a parent or legal guardian, to place an order through our website.

You may not use our products or website for any unlawful or unauthorised purpose.

We reserve the right to refuse service, cancel orders or restrict access to our website where reasonably necessary, including in cases of suspected fraud, misuse or violation of these Terms.

PRODUCTS

We make reasonable efforts to display our products, colours, images and descriptions as accurately as possible.

However, colours and appearance may vary slightly depending on your device, screen settings, lighting and manufacturing variations.

All products are subject to availability. We reserve the right to discontinue products or limit quantities at any time.

ORDERS

Placing an order constitutes an offer to purchase the products in your order.

An order is not accepted by us until we have confirmed acceptance of it. We reserve the right to decline or cancel an order where reasonably necessary, including where a product is unavailable, pricing information is incorrect, payment cannot be authorised or we reasonably suspect fraudulent activity.

If we cancel an order after payment has been taken, we will refund the relevant amount using the original payment method.

Please check your order details carefully before completing your purchase.

PRICES AND PAYMENT

Prices displayed on our website are shown in the applicable currency and include taxes where required.

Shipping charges, where applicable, will be displayed during checkout before you complete your order.

We reserve the right to change prices at any time. Price changes will not affect orders that we have already accepted.

You agree to provide current, complete and accurate billing, payment and contact information when placing an order.

SHIPPING AND DELIVERY

Orders will be shipped to the delivery address provided during checkout.

Estimated delivery times are provided as guidance and may occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather, customs processing or other disruptions.

Please see our Shipping Policy for further information about delivery methods, estimated times and charges.

Nothing in this section limits any rights you may have under applicable consumer law.

RETURNS, CANCELLATIONS AND EXCHANGES

If you are a UK consumer purchasing online, you generally have the legal right to cancel your order within 14 days after receiving the goods, subject to applicable exceptions.

To exercise your right to cancel, you must inform us of your decision within the applicable cancellation period.

After notifying us that you wish to cancel, you must return the goods within 14 days.

Unless the item is faulty, incorrect or otherwise required by law, you are responsible for the cost of returning the goods. Where we provide a prepaid return label, the stated return postage cost may be deducted from your refund.

You may inspect or try an item as you reasonably would in a physical shop. However, we may make an appropriate deduction from your refund where the value of an item has been reduced because it has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning.

Where reasonably possible, please return products with their original packaging, labels, tags and accessories.

Where a cancellation right applies, we will refund the amount required by law, including the cost of our least expensive standard delivery option where applicable. Additional amounts paid for premium or expedited delivery do not have to be refunded beyond the cost of standard delivery.

Refunds will be processed within the timeframe required by applicable law. We may withhold a refund until we receive the returned goods or evidence that they have been sent back, where permitted by law.

Exchanges may be offered subject to product and size availability.

Different rules may apply to faulty, damaged, misdescribed or incorrect goods. Nothing in our Returns Policy limits your statutory consumer rights.

Please see our Return and Refund Policy for full details.

PROMOTIONS AND DISCOUNT CODES

From time to time, we may offer promotional codes, discounts or special offers.

Promotions may be subject to additional terms, expiry dates and eligibility requirements.

Unless otherwise stated, promotional codes cannot be exchanged for cash and may not be combined with other offers.

We reserve the right to withdraw or amend promotions where reasonably necessary.

INTELLECTUAL PROPERTY

Unless otherwise stated, content appearing on this website, including our branding, designs, graphics, photographs, text, videos and other original materials, is owned by or licensed to us and is protected by applicable intellectual property laws.

You may use our website for personal, non-commercial purposes only.

You must not reproduce, distribute, modify, sell or commercially exploit our content without our prior written permission or the permission of the relevant rights holder.

Third-party names, trademarks, artwork and other intellectual property remain the property of their respective owners.

THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or use services provided by third parties, including payment providers, delivery companies and technology providers.

We are not responsible for the content, availability or practices of third-party websites that we do not control.

Your use of third-party services may also be subject to their own terms and privacy policies.

PRIVACY

Your personal information is handled in accordance with our Privacy Policy and applicable data protection law.

Our store uses Shopify's ecommerce platform, and certain information may therefore also be processed by Shopify and other service providers necessary to operate our store and fulfil orders.

Please review our Privacy Policy for further information.

ERRORS AND INACCURACIES

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability or delivery.

We reserve the right to correct genuine errors or inaccuracies and update information where necessary.

If an error affects an order you have already placed, we will contact you where appropriate and explain the options available to you.

PROHIBITED USE

You must not use our website:

• for unlawful or fraudulent purposes;
• to infringe the rights of another person;
• to transmit malicious software, viruses or harmful code;
• to attempt to gain unauthorised access to our website, systems or accounts;
• to scrape or extract data in a manner that interferes with our website or violates applicable law; or
• to interfere with the security or operation of our website.

We may suspend or restrict access where we reasonably believe these Terms have been breached.

LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded under applicable UK consumer law.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from purchases made wholly for commercial purposes, except where the law provides otherwise.

Your statutory rights are not affected.